These terms set out the conditions under which Solent Sailhouse provides yacht hire and related services from Portsmouth, England. By making a booking or using our site, you accept the following principles.
“We”, “our”, and “us” refer to Solent Sailhouse. “You” means the person making the booking and any participants listed on the enquiry or rental agreement.
Bookings are confirmed once we acknowledge your request in writing and receive the agreed deposit. Balance payment dates are set out in our confirmation email. Payments can be made by bank transfer or card via our secure link. All prices include VAT where applicable.
If you cancel more than 14 days before the charter, the deposit is refundable minus a handling fee. Within 14 days, refunds depend on whether we can re-allocate the booking. In case of unsafe weather or technical issues, we may offer to reschedule or refund at our discretion. We do not accept liability for indirect travel or accommodation costs.
All participants must follow skipper instructions and wear lifejackets when advised. We reserve the right to end a charter early if behaviour risks safety or damages property. The skipper’s judgement on weather and routing is final during the trip.
Our vessels are insured for passenger hire and third-party liability in line with UK maritime requirements. Personal belongings are not covered; you are advised to arrange your own travel insurance.
Solent Sailhouse aims to provide safe and professional service. However, sailing involves inherent risks such as variable weather and sea conditions. We are not responsible for events outside reasonable control including force majeure, tides, or port closures.
Personal data collected during bookings is handled under our Privacy Notice. We do not use customer details for marketing without consent.
Guests should disclose any medical conditions that may affect participation. We will make reasonable adjustments where facilities permit. Pregnant passengers or those with mobility limitations should seek advice before booking.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Solent Sailhouse
12 The Hard, Portsmouth PO1 3DT, England
Phone: +44 23 9400 7123 Email: [email protected]
We encourage all guests to read these terms carefully and contact us before booking if anything needs clarification. Our goal is to make each charter smooth, safe, and suited to real conditions.